Return, Exchange & Cancellation

  • Cancellation
  1. Request made within 1 calendar day after order was placed - FULL refund.
  2. Request made before shipped - 30% refund + shipping
  3. Request made after shipped - Please see Return policy below
  4. Color Contacts For Astigmatism / Toric Color Contacts are not allowed for cancellation as it is custom made.

 

  • Exchange 
  1. Exchange is applicable when you received defective contacts, and we will send you replacement with the original shipping method.
  2. Color Contacts For Astigmatism / Toric Color Contacts are not allowed for exchanged as it is custom made.

 

 

  • Return
  1. For orders after they've been shipped, contacts can be returned at buyer's cost and 90% refund will be granted, excluding shipping.
  2. Returned contacts must be in original/ unused/ unopened/ sealed condition.
  3. Return must be requested within 7 days after received.
  4. Color Contacts For Astigmatism / Toric Color Contacts are not allowed for return as it is custom made.