- Processing Time
- Return, Exchange & Cancellation
What is included?
- Lens case x 1
*Design will be picked randomly
5 - 7 working days, exclude Saturday, Sunday & Public Holidays
Standard shipping/Kpacket shall take 15 - 30 working days while Express Shipping takes 5 - 10 working days to deliver after shipped. Working Days exclude Saturday, Sunday and any public holidays.
All transit times are subject to Customs Clearance, transport conditions, weather conditions, volume of mail traffic and etc.
Please read Shipping for more information on Terms and Conditions.
Return, Exchange & Cancellation
- Request made within 1 calendar day after order was placed - FULL refund.
- Request made before shipped - 30% refund + shipping
- Request made after shipped - Please see Return policy below
- Color Contacts For Astigmatism / Toric Color Contacts are not allowed for cancellation as it is custom made upon order.
- Exchange is applicable when you received defective contacts, and we will send you replacement with the original shipping method.
- Color Contacts For Astigmatism / Toric Color Contacts are not allowed for exchanged as it is custom made upon order.
- For orders after they've been shipped, contacts can be returned at buyer's cost and 90% refund will be granted, excluding shipping.
- Returned contacts must be in original/ unused/ unopened/ sealed condition.
- Return must be requested within 7 days after received.
- Color Contacts For Astigmatism / Toric Color Contacts are not allowed for return as it is custom made upon order.